Shipments and returns

Your pack shipment

Save shipping costs!   In Canada you qualify for free shipping if your order is $79 or more before tax. In the U.S. the minimum order for free delivery is $149.  Free shipping is automatically calculated during your checkout.  It's as easy as 1-2-FREE!

Under these amounts, shipping is $5.95 in Canada, and $15.95 in the contin-
ental US. Free shipping does not apply to international orders; international shipping is charged at the actual rate. 

^Tracking information is sent to you directly by email.

*Please note that orders shipped to the Yukon, NWT, and Nunavut may carry an additional shipping charge.  You will be contacted by email if this applies.

**Some U.S. orders may carry an additional shipping charge.  You will be contacted if this applies.

***International customers will be contacted with shipping options and rates once orders have been received.  No charge will be made for international orders until shipping options have been approved.


Orders are usually shipped the same day they are received. If you order before 2:00pm EST your order will usually leave the same day.

In Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-5 business days in the West and the East.  Canadian orders are shipped byExpedited Parcel.*


In the US delivery time is 7-12 business days.  US orders are shipped by insured airmail or surface.  Tracking does not apply to these shipping methods.*


International delivery time varies.  Please email for an exact time for delivery to your country.

*Certain areas may have longer delivery standards.